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Food Stamps: The Electronic Benefits Card
by: Southeast Louisiana Legal Services   LSC LOGO
Q.

The food stamp office gave me a card to use to buy food, but I can't find it.  What do I do? 

A.

If your food stamp card is lost, stolen or destroyed, report it right away.  You will lose any benefits taken from your account up to the moment you call the food stamp office.  In Louisiana, you should call this toll-free number to report the loss:  1-888-997-1117. 

The food stamp office must give back to you any benefits stolen after you reported the loss.  But it has 2 business days to give you a new card.  If you have trouble getting a new card or getting stolen benefits back from the food stamp office, talk with a lawyer.  Most free legal services programs want to help with this kind of serious problem.   

Q.I ran out of benefits on my card before I should have.  How do I get information about my account? 
A.By federal law, when you ask for it, the food stamp office must give you (in writing) a history of your account's transaction history for the past 2 months.  Also, whenever you use your card, federal law requires any store to give you a receipt of your transaction.  The receipt must include your balance left after your purchase. 
Q.The store I use has a check-out line that is only for using the card.  I feel bad because everyone knows I'm on food stamps when I get in that line.  Can the store treat me that way?
A.

A store that segregates buyers that way is doing something that is against the law.  You could talk with the store's owners about it to ask them to stop doing that.  You could also talk with a lawyer.

Q.I cannot remember my PIN number so I can't use my card.  What do I do?
A.

Call or go by the food stamp office.  If you want a new PIN number, because you think someone might be using it, you may have to wait 2 business days.  But the food stamp office cannot take longer or that would be against federal law.

Q.

My mother has a hard time using the card because she doesn't speak or read English very well.   What can she do?

A.

The card system is used state-wide.  But the food stamp office must by federal law help people who have trouble using the cards because of language problems, difficulty reading, or disability.   Try talking with a supervisor at the food stamp office, to get help.  If you still need help, talk with a lawyer.

 
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Last Reviewed On: 06/03/09
 

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Information, Not Legal Advice. 

Esto es solamente información, no es consejo legal.

 

This web site has been prepared for general information purposes only. The information on this web site is not legal advice. Legal advice depends on the specific facts of each situation. Some information in this web site may not be correct for where you are.  The information in this web site is not guaranteed to be up-to-date.  The information in this web site cannot replace the advice of competent legal counsel licensed in your state.

 

Este sitio del Internet fue preparado para dar solamente información.  La información en este sitio no es consejo legal.  Consejo legal depende de los datos específicos y las circunstancias de cada situación.  Es posible que alguna información en este sitio no comporte con el área o la jurisdicción donde usted vive.  Es posible que la información en este sitio no esté corriente.  La información en este sitio no puede sustituir el consejo de un abogado competente y licenciado en su estado.

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Links. This web site contains links to other resources on the Internet. Those links are provided as citations and aids to help you identify and locate other Internet resources that may be of interest, and are not intended to state or imply that we sponsor or are affiliated or associated with the persons or entities who created such site, nor are the links intended to state or imply that we are legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links.

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E-mail. Viewing this Web site, or transmitting an e-mail message through this Web site, does not create an attorney-client relationship. Sending e-mail to an attorney mentioned in this site does NOT create an attorney-client relationship between you and the attorney. Unless you are already a client of the attorney, your e-mail may NOT be protected by the attorney-client privilege. Moreover, unless it is encrypted, e-mail can be intercepted by persons other than the recipient. Deadlines are extremely important in most legal matters. You may lose important legal rights if you do not hire an attorney immediately to advise you. Many people do not check their e-mail daily, and some attorneys do not respond to unsolicited e-mail from non-clients.

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