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About 900 numbers
 by: Developed from materials provided by the Federal Trade Commission

The Basics

Before you make a 900 number call ........

Know these things:

  • how much the call will cost;
  • what you will get for your money;
  • what happens if you have a billing dispute

The 900 Number Rule

Advertisements

All print, radio, and t.v. ads for 900 numbers must include:

  • the total cost of the call (either a flat fee or the per-minute rate) and the initial cost of the call;
  • if known, the total cost of the complete program;
  • the range of fees if there is more than one rate;
  • the cost of any other 900 number to which you may be transferred;
  • any other fees the service might charge including a minimum charge 

These details can't be hidden in small print.

The cost of the call must be next to the 900 number. 

 In a t.v. ad, the cost must be told to you. 

What You Should Hear First When You Dial

If you dial a 900 number that costs more than $2, the first thing you should hear is a message saying that you can't be charged for the message.

  • The message must tell you about the service you will get on the call, the name of the company offering the service, and the cost of the call.
  • It also must state that anyone under age 18 needs their parent's permission to make the call
  • You must then be given three seconds to hang up before you will be charged.  

Exceptions to the 900 Number Rule

  • The 900 Number Rule doesn't apply if you have a contract with an information service.
  • The Rule does not protect calls charged to a credit card. 
  • However, the bills for such calls would be covered by the Fair Credit Billing Act (FCBA)

See [Credit Card Billing  Fixing Mistakes Parts I, II, & III]

__________________

See [More information about 900 Numbers]
Last Reviewed On: 04/23/04
 
 

 

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