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Fixing Mistakes: Part II

 

[See Credit Card Billing Fixing Mistakes: Part I]

What must the creditor do?

  • Your creditor (the person who you owe money to) must send you a letter within 30 days of getting your notice.
  • If the problem if fixed, he does not need to send this letter.
  • If the problem is not fix, he as two billing cycles (but not more than 90 days), to look into the problem.
  • In this time he must correct the mistake or explain why your bill was right.

What happens while the creditor is looking into it?

     Once you send a notice, the bill is in what's called "dispute."

     The amount in dispute is the amount of the mistake you complain about.

     The amount in dispute may also include finance charges if the bill is found to be correct.

     While you are waiting for an answer, you don't have to pay. This includes finance charges.

  • You still have to pay any part of the bill that is correct. While the bill is in dispute, the creditor cannot send collection agents after you.
  • He cannot close your account. He cannot keep you from using it.
  • Your credit limit can be lowered by the amount in dispute.

[See Credit Card Billing Fixing Mistakes: Part III]

 

Last Reviewed On: 04/23/04
 
 

 

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The Wyoming LawHelp is offered as a public service by Wyoming Legal Services.

Wyoming Legal Services is a statewide program that works to improve access to justice for Wyoming citizens.  Wyoming Legal Services  provides free legal services, including legal analysis, representation, information and education to low-income persons.  We also provide free advice & referral services to Wyoming senior citizens. 

The work of Wyoming Legal Services relies on grantors and private donations.  All donations are tax deductible.

The Wyoming LawHelp Stakeholder Advisory Committee includes (in alphabetical order):  Balwin & Crocker, PC, Centros de Recursos Latinos (Latino Resource Center), The Legal Services Clinic (University of Wyoming), The Self-Help Center, The Students` Attorney Office (University of Wyoming), The Wyoming Guardianship Corporation, Wyoming Legal Services, The Wyoming State Bar Foundation and The Wyoming Supreme Court

Legal Services Corporation