What is LiveHelp?

Can?t find the legal information that you need on MontanaLawHelp.org? Use LiveHelp and ask a MontanaLawHelp.org Web site specialist for help.

What is LiveHelp?

LiveHelp allows MontanaLawHelp.org visitors to get help finding information on our Web site through a real-time chat with MontanaLawHelp.org specialists. LiveHelp is brought to you by the Montana Legal Services Association and the Equal Justice Task Force through a pilot grant from the Legal Services Corporation.

Who may use LiveHelp?

LiveHelp serves the needs of MontanaLawHelp.org?s low- and moderate-income visitors. Advocates and organizations that serve low- and moderate-income individuals may also use LiveHelp to help find resources on MontanaLawHelp.org.

When is LiveHelp available?

LiveHelp is usually available on Monday through Thursday each week [include hours]. If LiveHelp is not available, you can leave a message with your email address and question. A MontanaLawHelp.org specialist will email you the requested information in 1-2 business days.

How does LiveHelp work?

LiveHelp is convenient and easy to use. You do not need to download or install software. Just click on the ?Live Help? button on any page on MontanaLawHelp.org to begin chatting with a MontanaLawHelp.org specialist.

For help using LiveHelp, see ?Having trouble using LiveHelp?? 

What types of questions can I ask?

LiveHelp will help you find information on MontanaLawHelp.org. We will do our best to find resources or give you a phone number where you can get further assistance.

We can?t give legal advice or tell you what to do to solve your legal problem. However, we can make suggestions about resources and organizations that might help you. Please read our Legal Information Service Policy for more information.

Who will I be chatting with?

When you use LiveHelp, you will be chatting with MontanaLawHelp.org staff and volunteers who have been trained to help visitors to MontanaLawHelp.org find information.

Am I going to be charged?

LiveHelp is free! There are no hidden fees. We offer LiveHelp as a service to MontanaLawHelp.org visitors.

What personal information do we collect?

You don?t need to provide your name or any personal information to use this service. However, if you leave a message when LiveHelp is not available, you must provide a correct email address for us to answer your question.

Read our privacy policy for more information.

Is LiveHelp Section 508 compliant?

LiveHelp uses LivePerson?s Timpani software, which meets all current guidelines for compliance with Section 508 of the U.S. Rehabilitation Act (29 U.S.C.-794d) and ADA Guidelines.

The LivePerson software is designed to work with standard assistive technology hardware (such as specialty keyboards and Braille readers) as well as operating system technologies (such as stickykeys and mousekeys.)

For more information about LivePerson and accessibility, please read Live Person's accessibility policy.

Having trouble using LiveHelp?

You don?t need to install any software or plug-ins use LiveHelp. You do need an Internet connection and one of the following Web browsers:

• For Windows: Internet Explorer 5.5 and 6.0, Firefox 1.0.7 and Netscape 4.7 and onwards
• For Apple Mac users: Internet Explorer 5.1, Netscape 4.7, Firefox 1.0.7 and Safari 1.0 v. 85 and onwards.  

You must have Java / JavaScript enabled on your browser to use LiveHelp.