DC COVID-19
Resources: Utility Assistance and Internet Access
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Contents
Resources
COVID-19 public health emergency protections against utility shutoffs have ended. Utility services (electric, natural gas, water, cable, and local phone services) can now be shut-off for not paying.
Payment assistance for utiilties (water, gas, electric, internet) through STAY DC has closed. You can find information about other assistance programs here.
For help paying your utilities, go to www.dc.gov/page/utilities-shutdown or call your utility provider to ask for payment relief.
If your service is shut off or you need to resolve an issue related to utility service and billing, contact the Office of the People's Counsel to file a complaint:
- Phone: 202-727-3071
- Email: info@opc-dc.gov
- Website: www.opc-dc.gov
- Complaints: https://bit.ly/2WvsZPD
- TTY: 202-727-2876
Other links
- Utility Assistance Program Links (DC Department of Energy and Environment)
- Utility Assistance Program Links (DC Department of Energy and Environment)
- Overdue water bill assistance: DC Water customers can apply for help to pay all or part of an overdue water-bill balance and for ongoing monthly discounts by emailing criac.residential@dc.gov (Department of Energy & Environment)
- Utility Assistance Program Links (DC Department of Energy and Environment)
- Utility Assistance Program Links (DC Department of Energy and Environment)
- Free wireless hotspots for DC residents (Open Data DC)
- Digital Inclusion Initiative DC Connect offers three months of free Internet service to families who are approved for Comcast's Internet Essentials (Connect.DC)
- Indoor and outdoor WiFi hotspots (Comcast)
- Comcast Internet Essentials is offering new customers two free months of Internet service if you apply by June 30, 2022
- MetroPCS COVID-19 Updates
- Verizon COVID-19 FAQs
- PCs for People is a nonprofit that sells refurbished desktop and laptop computers, computer accessories, internet service plans, and software at lower prices. To purchase an item, visit this website, call 651-354-2552, or email sales@pcsforpeople.com