COVID-19 public health emergency protections against utility shutoffs have ended. Utility services (electric, natural gas, water, cable, and local phone services) can now be shut-off for not paying.
Payment assistance for utiilties (water, gas, electric, internet) through STAY DC has closed. You can find information about other assistance programs here.
For help paying your utilities, go to www.dc.gov/page/utilities-shutdown or call your utility provider to ask for payment relief.
If your service is shut off or you need to resolve an issue related to utility service and billing, contact the Office of the People's Counsel to file a complaint: