Consumer Rights and Making a Consumer Complaint in DC
A comprehensive self-help site covering many topics such as identify theft, student aid, complaints, scams, credit, debt collection, and more. An online form to submit a consumer complaint to the D.C. Office of the Attorney General can be found at the linked website. The Office of the Attorney General does not represent individual consumers; however, the information you submit will help them determine whether there is a pattern or practice by a business that warrants investigation or possible legal action.
Credit Reports
Information about credit reports -- what they're used for, how to correct mistakes, and how to get free reports.
File a Complaint with the Consumer Financial Protection Bureau
If you have a problem with a bank, credit card company, or other financial institution, you can file a complaint with the Consumer Financial Protection Bureau, a federal agency created in the wake of the 2008-09 financial crisis to protect consumer rights.
Information About Credit Counseling and Courses for Debtors
Information about how to choose a trustworthy credit counseling program.
Reverse Mortgages
A reverse mortgage is a loan against your home that you do not have to pay back for as long as you live in your home. With a reverse mortgage, you can turn the value of your home into cash and not have to make monthly repayments. The total loan must be paid back when the last surviving borrower dies, sells the home, or permanently moves away. Reverse mortgages are quite a bit different from other types of debt. These loans can be complicated, and you have a lot at stake. So be sure to investigate reverse mortgages carefully before deciding if one makes sense for you.
Student Aid Information
General information about repayment, payment relief, disputes and other frequently asked questions, including a scam alert.