This service conciliates and mediates with parties that experience discriminatory practices based on race, ethnic group, or national origin. It provides assistance primarily to communities. Disputes may involve the use of excessive force by police or correctional institutions, community relations, school desegregation/disputes, employment, housing, transportation, health, environment, revenue sharing, and recreation.
The Emergency Rental Assistance Program (ERAP) helps low-income District residents who face housing emergencies. A housing emergency occurs when immediate action is needed to avoid homelessness, to re-establish a home, or to prevent eviction from a home.
Housing Counseling Services provides counseling to tenants who are facing eviction or are delinquent in rent payments and to home owners who are facing default or are delinquent in mortgage payments. It provides Emergency Rental Assistance funding to qualified applicants. It offers pre-purchasing counseling, budget and financial counseling, and home rehabilitation counseling. It assists consumers by citing appropriate laws and regulations and by providing referrals. A certified housing counselor is available to assist with related problems.
The Multi-Door Dispute Resolution Division (Multi-Door) helps parties settle disputes through mediation and other types of appropriate dispute resolution (ADR), including arbitration, case evaluation and conciliation.
The mission of the Office on Latino Affairs is to improve the quality of life of the District's Latino population by providing community-based grants, advocacy, community relations and outreach services to residents so they can have access to a full range of health, education, housing, economic development and employment services.