Portal FAQ's

Authored By: Legal Aid Society of Hawaii LSC Funded

Some Tips to Help You Get Started

What is the portal and how will it help me?  +

The portal is a website that suggests certain kinds of legal help for your issue based on information you give. The last page (results page) shows self-help materials and information about organizations that might be able to assist you. We suggest you start at the top of this page and look through all the resources suggested for you (if any) first. Then contact any of the organization referrals (if any) to ask about or apply for services.


PLEASE NOTE: The portal is not an intake form. Answering the questions does not mean you are applying for legal services. 

What legal issues can I search?  +

The current list of legal issue areas include: Family, Abuse & Harassment, Housing, Public Benefits, Discrimination, Money & Debt, Individual Rights, Native Hawaiian Rights, Seniors & Life Planning, Immigration, Government Records & Documents, and Veterans. 


This list was created based on our communities' legal needs and the types of services Hawaii's Access to Justice Organizations provide.


The portal provides resources and referrals for civil legal issues only. Contact a private attorney if you need assistance with any personal injury, criminal, or other issue not listed above. 

What are Access to Justice Organizations?  +

Access to Justice Organizations provide a selection of legal services to the public. They help to make legal information and assistance easier to access through their programs and services. Depending on your circumstances, one or more of these organizations may be suggested to you to contact for possible help. 

  1. American Civil Liberties Union of Hawai'i

  2. Hawai'i Appleseed Center for Law and Economic Justice

  3. Legal Aid Society of Hawai'i

  4. Native Hawaiian Legal Corporation

  5. Volunteer Legal Services Hawai'i

  6. Domestic Violence Action Center

  7. Hawai'i Disability Rights Center

  8. Mediation Center of the Pacific

  9. University of Hawai'i Elder Law Program

Why do I have to answer questions about myself, my location, and my household?  +

QUESTIONS ABOUT YOU: If you choose one or more of the statements, there may be special help or information available to you. 


LOCATION: It’s important to tell us where you’re located so that you can get the most useful and accurate results possible. If you do not choose a location, you will see results for each island at the end. 


HOUSEHOLD: Some organizations only help people who earn certain amounts of money per month based on family size. From the information you give, we suggest referrals that are a good match.  

What do you mean by "gross monthly income"?  +

Gross monthly income is the amount you make and receive from work, child support, public benefits, etc. before taxes are taken out.There are a couple ways to find out this amount if you work full time.


1. If you are paid an annual salary, divide this number by 12 (months in a year).

    Example: $19,240 (annual salary) ÷12 = $1603.33

2. If you get paid per hour, multiply your hourly pay by 40 (hours in a week) and then by 52 (weeks in a year). Divide this amount by 12  (months in a year).

    Example: $9.25 (hourly pay) x 40 x 52 ÷ 12 = $1603.33

What is domestic violence?  +

Domestic violence is abuse between spouses or partners through physical assaults, put-downs, threats to harm, and/or controlling of money usage. Some common examples are hitting, shoving, kicking, slapping, throwing objects, scaring the other person, name-calling, and/or stalking. 

What if I can't find help for my legal issue?  +

If you can't find help for your legal issue, click here to give us some feedback and be sure to answer the last question in the survey. Please leave your name and contact information in the blank box so we can reach you when your issue is resolved. Your feedback and requests will help us make future improvements to the portal. 

You may also contact a private attorney for possible assistance.  

Click to Return to the Portal:

Last Review and Update: Sep 21, 2018