Privacy

LawHelp.org is committed to your privacy. It is important to us.

Our privacy policy describes how we collect and use information about you. This policy applies to our practices on the sites where it is posted. This policy doesn't apply to other sites you reach through LawHelp.org. You should read the privacy policies of other Web sites to learn how they collect and use information about you. This policy doesn’t apply to information shared through email correspondence with us.

In this policy, the terms "we", "us", and “our” refer to LawHelp.org, a project of Law Help and Pro Bono Net.

When you use the Site, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.  We do not sell user information under any circumstances nor share your information with unaffiliated third parties, except as compelled by law.

  • Information We Collect or Receive 
  • How We Use the Information We Collect or Receive 
  • How We Share Information
  • Your Choices
  • Security 
  • Third Party Site 
  • Children’s Privacy
  • Notice to California Residents 
  • Updates to this Policy 
  • Contact Us

Information We Collect or Receive

Information You Provide. We may collect information that you provide to us when you visit our Site, including information you provide when you:

  • contact us to receive legal assistance;
  • contact us for more information about our organization;
  • contact us to report an issue with our Site;
  • respond to a survey.

Through methods such as these, we may collect information such as your name, home or other address, email address, telephone number (including mobile number), or other information. If you respond to a survey, you may provide us with other information about yourself.

Automatically Collected Information. We may collect information automatically when you visit our Site, such as:

• your IP address;
• the type of browser and operating system you use;
• the pages you visit and the features you use, including dates and times;
• if you navigated from or navigate to another website, the address of that website; and
• information regarding your internet service provider or the type of device you used to access our Site (such as a mobile device).

Tracking Technologies. We may collect information about your activities on our Site through the use of cookies, clear gifs or web beacons, local shared objects or Flash cookies, or through other identifiers or technologies, including similar technologies as they may evolve over time. We refer to these technologies collectively as “Tracking Technologies.”

You may encounter Tracking Technologies from our third-party service providers, such as Google Analytics, Google Tag Manager, and other providers that we have allowed on our Site to assist us with various aspects of our operations and services. This information may include information about your use of our Site or services, your use of other websites, your interests and preferences, and other information. For example, we may collect information about your browsing and usage history on our Site. The information collected from these Tracking Technologies may be shared with and used by us, by others acting on our behalf, or by third parties subject to their own privacy policies.

Other parties may use Tracking Technologies to collect personally identifiable information about your online activities over time and across different websites when you use our Site. 

You are always free to decline Tracking Technologies if your browser permits, although doing so may interfere with your use of the Site. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Tracking Technologies such as cookies.

How We Use the Information We Collect or Receive

We and others acting on our behalf may use the information that we collect or receive to operate our business, including our Site. This includes:

• for those in need of legal help, connecting you with legal aid professionals and attorneys that can provide you legal help and assistance;
• providing information about our services and other information that you request;
• diagnosing or addressing technical problems in the operation of our Site or services;
• evaluating and improving our services and Site;
• performing data analyses for financial, operational or other purposes;
• complying with applicable law or our policies;
• preventing fraud, theft, and injury to you, us, or others;
• defending our (and our affiliates’) legal rights;
• contacting you; and
• using information for other purposes to which you consent.

We may retain information as long as necessary to fulfill the purposes for which it was collected, including to effectuate your requests. We may retain some information so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our legal terms, or take other actions permitted by law. 

How We Share Information


We may share with others the information that we collect or receive, including:

• affiliated and participating organizations we work with to provide legal aid, including our LawHelp network partners, so that these organizations may contact you, including regarding volunteer opportunities, legal aid and related matters;
• individuals (i.e., legal aid professionals and attorneys) to respond to requests for legal help and assistance;
• service providers who we engage to maintain the Site or on our behalf, including providers who help us operate and develop the Site and our services, and conduct surveys;
• analytics companies who provide Tracking Technologies on our Site; and
• law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or another third party to legal liability – in such case, we will only disclose information we deem relevant and/or necessary to the investigation, inquiry or fraud complaint.

We may disclose your information to other entities, should a new entity take over the operation of the Site or services. In that event, we will make reasonable efforts to request that the new entity follow this Policy with respect to your personal information or provide prior notice if there would be any material changes to this Policy. 

Security

We store and process your information on servers located in the United States and elsewhere. We maintain security measures to protect your personal information from loss, misuse, unauthorized access and disclosure. Despite these measures, we cannot guarantee the security of networks, servers and databases we operate or that are operated on our behalf or that the information you transmit to us over the Internet will not be intercepted, deleted or altered. If you have an account with us, it is your responsibility to make sure that your passwords and account registration information is secure and not shared with third parties.

Third Party Sites

The Site may contain links to other third party websites, including social media platforms and the sites of our participating organizations. We are not responsible for the privacy practices or the content of these third party sites. 


Children’s Privacy

The Site is a general audience site and it is not intended for children under the age of 13. We do not knowingly collect personal information via our Site from users in this age group. If you believe your child has provided personal information to us without your consent, please contact us at info@probono.net.

Your California Privacy Rights

California Business & Professions Code Section 22575(b) provides that California residents are entitled to know how we responds to “Do Not Track” browser settings.  We do not currently take actions to respond to Do Not Track signals. We do not share personal information with any third party for that third party’s direct marketing purposes, as described in California Civil Code 1798.83.


Your Choices

You can choose not to provide us with some of the information that we request. If you do not provide it, though, we may not be able to fulfill your request. You may opt out of our use of cookies by configuring your browser to reject them. However, this may cause some features of the Services to work incorrectly.


Policy Updates

We may need to modify this policy to address new issues or changes to our online services. However, any revised privacy policy will be consistent with LawHelp.org’s commitment to keeping your information secure and to only use it to fulfill your requests and improve our online presence.  You will always be able to find LawHelp.org’s current privacy policy at http://www.lawhelp.org/privacy.


Who can I contact with question about this Privacy Policy?

If you have any questions about this Privacy Policy reach out to us at Pro Bono Net Support.

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