Bill of Rights for Residential Customers of Wastewater Utilities
For wastewater utility customers. Know your rights and responsibilities and whom to contact for assistance when it comes to questions or problems regarding regulated wastewater service.
Bill of Rights for Residential Customers of Water Utilities
Know your rights and responsibilities and whom to contact for assistance when it comes to questions or problems regarding regulated water service.
Bill of Rights for Telephone Utilities
For telephone utility customers. Know your rights and responsibilities and whom to contact for assistance when it comes to questions or problems regarding regulated telecommunications services.
Having Trouble Paying Your Utilities and Rent?
Many tenants in federally subsidized housing have trouble paying their utility bills. If you’re having difficulty, there may be a problem with your utility allowance, and you may be getting overcharged for rent. This pamphlet explains how to get information and help about utility allowances. Fixing the utility allowance will benefit you and many other families.
How To Help Older Americans Avoid Loss Of Utility Services
Maintaining utility service is a crucial issue for older Americans. While these consumers may not be able to afford to pay their utility bills, they cannot afford to go without service either. For older consumers it may be particularly difficult to cut back on their use of basic utilities, especially during the winter or summer months, because of the serious threat that extreme temperatures can pose to their health. For retired or disabled seniors, reducing their basic electric, gas, or water bills will be even harder because they may spend more time at home. Significant savings in utility bills normally require major investments in insulation, home repairs, and energy-efficient appliances, which may be beyond the reach of financially limited consumers.
Low Income Home Energy Assistance Program (LIHEAP)
Learn how to get assistance with utility program requirements for LIHEAP and appeals process.
Understanding Your Telephone Bill
More information on Phone Bill Cramming, Know Your Rights, Typical Charges, Mobile Bill Shock. Bundled Services, and Downloads
What to do When Utility Service is Disconnected
This web page examines some measures that advocates for the elderly can take when an client is facing disconnection of utility service.