What to do When Utility Service is Disconnected

Authored By: National Consumer Law Center

Loss of utility service is a particularly serious problem for older Americans, who can face serious illness or death from extreme weather conditions. The most frequent reason utility service is disconnected is for nonpayment of the bill. However, because utility service is such a practical necessity of modern life, there are often limits and procedural requirements placed on the ability of a utility to disconnect a customer. This web page examines some measures that advocates for the elderly can take when an client is facing disconnection of utility service.


Last Review and Update: Nov 27, 2013